Here are some of the most common questions we’ve been asked, the answer you're looking for might be there.
If you don’t find what you’re looking for, feel free to contact us.
How can I give feedback about my experience to Dairy Beanz?
We put our heart and soul into everything we do, from green beans selection, roasting, packaging, and delivery is the best we can make it at this stage, we will strive to do better.
If you have some feedback about your coffee purchase or online experience, please contact us, we are always here for you.
Please feel free to email us at firstname.lastname@example.org, if you have a taste complaint we will replace any coffee beans that do not come up to scratch-free of charge.
150 g or 1 kg?
How much coffee you need depends on the brewing method you use and how much coffee you consume each day.
Fresh roast coffee beans are essential to a quality cup, so buy your coffee in small amounts, ideally every two weeks.
*We recommend a ratio of 30 g of coffee grounds for every 500 ml water for plunger or paper filters. Commonly use between 15-20 g per double shot for espresso machines.
Whole Beans or Coffee Grinds?
Full flavor starts with fresh coffee, we recommend starting with whole beans and grinding them fresh every time you brew. Always use a burr grinder ( flat or conical ) to grind your coffee, NOT blade grinders. We encourage you to invest in a quality coffee grinder if you haven't already. That being said, if you need coffee grinds we are happy to pre-ground for you. It’s worthwhile noting that we use a generic grind setting for each brewing style that is designed to suit most people. There is always an exception where our designated setting will not match your requirements. This is one of the limitations of pre-grinding coffee. If you're having trouble with the grind of your coffee, please get in touch email@example.com.
How to store coffee?
The best way to preserve your coffee fresh is to store them in an opaque, airtight container away from sunlight, heat, and moisture at room temperature.
*Grind them fresh every time you brew.
*Don’t store your beans in the fridge/ freezer.
*Don't drop all beans in grinder hopper to get stale waiting for your grind.
We’re happy to help you with any coffee brewing or storing questions you might have, just send us an email.
How long will coffee stay fresh?
The beans generally are good from day two for the filter coffee, about a week old beans are at their peak for the espresso coffee, and then begin declining in quality after 2-3 weeks. This doesn't mean your coffee goes off after 2 weeks, it's just not quite as flavorful. Drink to your taste and taste every day to get a sense of where the beans go and what you prefer.
Our goal is to get your order to you as quickly as possible, free Standard Shipping on most orders over 500g coffee beans ( Rural Charge Required for all Rural Delivery Address ). Our delivery targets:
Nationwide Delivery (Non-Rural): Next working day,
Rural Delivery: 2 - 3 working days.
We only roast to your order, orders before 5pm will be generally roasted the same day and will be dispatched the same day or the next day. Delivery is between Monday and Friday.
We deliver to almost everywhere within NZ, including both residential and business addresses, and rural addresses. Rural customers are required to indicate rural postage, check if your delivery address is a Rural Address. Enter your address in the box and enjoy CourierPost or Fastway Couriers shipping services. Incorrectly marked parcels may be delayed and risk being unable to be delivered. For most locations, our coffee arrives at you between 1-2 working days after it has been dispatched. Rural deliveries typically take Additional 1-3 working days to be delivered after it has dispatched from Dairy Beanz. On occasion, due to circumstances beyond our control, our delivery period may take longer than this, but please know we’re hustling. We will be able to track where your order is for you at any time.
Delivery targets are guides only. We do not guarantee that your item will reach its destination with the delivery target.
Prices include GST and are subject to change without notice.
There is a 3 kg coffee maximum for online orders. If you wish to order over 3 kg we would love to hear from you: firstname.lastname@example.org.
Claim your order FREE of delivery charges from our store near you.
You have the option to pick up from our store, free of delivery charges as part of our Online Shop service. Select 'In-Store Pick-Up' at the checkout-"Choose a delivery option" when placing your order. Please wait for a notification before picking up your order. Your order confirmation and ID will be needed for pickup.
We do not offer international shipping through this website, as the costs to consumers are high. Please contact us at email@example.com, if you wish to place an order for international delivery.
If you have any questions about the delivery of your coffee please contact us firstname.lastname@example.org.
We accept payment via credit card and PayPal.
All transactions are in New Zealand dollars (NZD). All personal information, address, email, credit card and must be filled out correctly.
Return & cancellation policy
At Dairy Beanz, we put our heart and soul into everything we do, from green beans selection, roasting, packaging, and delivery is the best we can make it at this stage. We want you to be happy with your Dairy Beanz experience.
COFFEE - If you've made a mistake with your order, please let us know as fast as humanly possible. We often ship the same day an order is received, and we only roast coffee beans to your order, so once it's been roasted or ground, or an order has been shipped we are past the point of no return and are unable to cancel your order.
To cancel an order phone and/or email us as soon as possible.
Canceled orders will be refunded in full. This means whatever we charged you, we’ll reverse payment to you using the same means of payment.
If you were dissatisfied with your coffee, our expert customer support team will help you find the coffee that matches your taste and brewing method.
If you ever have any questions about your order we'd love to hear from you, please email us at email@example.com.
EVERYTHING ELSE - Some Equipment may take up to 8-15 working days depending on availability and manufacturing. You will be contacted within 24 hours upon receiving your order if any of the items will be placed on backorder and to be informed of the expected delivery dates and to schedule the best time for your items to be delivered.
Any damages, returns or order discrepancies will need to be notified within 5 working days of the delivery of any order. Claims made outside this time frame will not be accepted. Pricing is subject to change without notice. Returned stock outside of the 5 days will be subject to administrative charges. Incorrectly ordered or unwanted items will need to be shipped back at the purchaser's expense and will incur a restocking fee. These goods need to be in a good sellable condition, all items returned for refund must be returned in the original condition with tags attached (unless faulty). Please ensure all returned items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
No returns of any type will be accepted without a return authorization. There is also a TERMS, CONDITIONS & WARRANTY on each product page. By placing an order,
You accept the terms, conditions & warranty.
Once received in our warehouse, we will inspect and process the goods to ensure you receive your refund as quickly as possible. You will then receive an email to notify you that your return has been processed. Please allow 7-14 days for this email to arrive. (please note this is an estimate, some returns from New Zealand can take 3+ weeks) Rest assured we will email you once processed, so sit tight.
We recommend keeping a copy of your label and or getting a receipt at your local post office when you drop your package off. This provides us proof of the return if any issues were to arise with your return.
Terms & Conditions
Acceptance of T&Cs
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Amendment of the T&Cs
Dairy Beanz may amend these terms and conditions in whole or in part from time to time. Amendments will be effective immediately, upon posting the amended terms and conditions on this website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended. The materials appearing on Dairy Beanz's web site could include technical, typographical, or photographic errors. Dairy Beanz does not warrant that any of the materials on its web site are accurate, complete, or current. Dairy Beanz may make changes to the materials contained on its web site at any time without notice. Dairy Beanz does not, however, make any commitment to update the materials.
Prices displayed on Dairy Beanz website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retrospectively applied to accepted orders. Prices may be adjusted for any reason and may vary at any time.
We do update this Policy from time to time so please do review this Policy regularly.
Information That We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data, and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data that does not identify any personal details whatsoever.
As you browse our website and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt-out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Storing Your Personal Data
By providing your personal data to us, you agree to this transfer, storing and processing of that data. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
You may only register for a Dairy Beanz account and purchase our products if you are at least 18 years old. When you register for an account, you represent that you meet such age requirement, all of the information you provide is accurate, current and complete, you will be solely responsible for all transactions that take place using your account, and you will be solely responsible for maintaining the secrecy and security of your account and password. We reserve the right to refuse service, terminate your account or your participation in any rewards program offered, or cancel your orders in our sole discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests.
When starting a Dairy Beanz coffee subscription, you will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription, or you cancel and then resume that subscription. You agree to be billed in a recurring payment on a per-order basis until your subscription is canceled or paused.
You understand and agree that your use of this website and of any services or content provided (the "service") is at your own risk. Services and content are provided to you "as is", and the site editor expressly disclaims all warranties of any kind, either implied or express, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
The site editor makes no warranty, either implied or express, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable, or of any quality, nor is it warranted either implicitly or expressly that any content is safe in any manner for download. You understand and agree that neither the site editor nor any participant in the service provides professional advice of any kind and that any advice or any other information obtained via this website may be used solely at your own risk, and that the site editor will not be held liable in any way.