Full flavor starts with fresh coffee, we recommend starting with whole beans and grinding them fresh every time you brew. Always use a burr grinder ( flat or conical ) to grind your coffee, not blade grinders. We encourage you to invest in a quality coffee grinder if you haven't already.
That being said, if you need coffee grinds, we are happy to pre-ground your coffee. It’s worthwhile noting that we use a generic grind setting for each brewing method that is designed to suit most people.
There is always an exception where our designated setting will not match your requirements. This is one of the limitations of pre-ground coffee.